Cancelling

You can cancel your Intilly subscription at any time from your dashboard: Account → Billing → Cancel subscription. Cancellation takes effect at the end of the current billing period; you keep access until then and are not charged again. There is no cancellation fee and no need to talk to anyone.

If you cannot reach the dashboard for any reason, email billing@intilly.com from the address on your account and we will cancel for you within one business day.

7-day money-back guarantee

If you are a new customer and decide Intilly is not for you within 7 days of your first paid charge (the first month, on either monthly or annual plan), email billing@intilly.com and we will refund that charge in full, no questions asked. The refund is processed through Stripe and typically arrives in 5-10 business days depending on your bank.

This guarantee applies once per business. It does not apply to renewals, plan upgrades, or accounts that were previously cancelled and resubscribed.

Refunds outside the 7-day window

After the 7-day window, subscription fees are non-refundable. We do not pro-rate refunds for unused time on a monthly plan, because the cost of that month has already been incurred on our side (hosting, support, Stripe fees, AWS SES email volume).

For annual plans, if you cancel mid-year we will refund the remaining unused months on a pro-rata basis only in the following cases:

• We materially changed the service in a way that removes a feature you were paying for, and you cancelled within 30 days of the change.
• We made a billing error.
• You were billed twice for the same period.

In all other cases, an annual subscription runs until its end date and is not refunded for early cancellation; you keep full access for the time you paid for.

Plan downgrades

If you switch from a higher tier to a lower tier mid-cycle, the lower price applies from the next billing cycle; we do not refund the price difference for the current cycle.

Free plan

The Free plan is, well, free; nothing to refund. You can downgrade to it at any time and keep the data you created on a paid plan within Free-tier limits.

Failed payments

If a renewal payment fails, Stripe retries automatically over 7 days. We email you on each retry. After the grace period, the account moves to Free; nothing is charged. No refund involved.

Chargebacks

If you dispute a charge with your bank instead of contacting us, we will pause your account while the dispute is open. We would much rather sort it out directly; almost every refund question is resolved by emailing billing@intilly.com.

Taxes

Refunds are issued for the amount you paid; sales tax / VAT is refunded in proportion. Tax remittance to authorities is handled separately and is not affected by your individual refund.

How to request a refund

Email billing@intilly.com from the address on your account, with:

1. Your business name as it appears in Intilly.
2. The Stripe charge ID or approximate date of the charge.
3. A short note on the reason (helps us improve; not required for the 7-day guarantee).

We confirm within 1 business day and process within 5 business days.

Contact

billing@intilly.com — [FOUNDER: business address]