Agreement

These Terms govern your use of Intilly. By creating an account you agree to them. If you do not agree, do not use the service. “We” means [FOUNDER: legal entity name]. “You” means the individual or business that signs up.

The service

Intilly provides a point-of-sale, booking, staff, client, and AI concierge platform aimed at small beauty businesses. Available features depend on the plan you subscribe to (Starter, Pro, Business). Plans, prices, and limits are published at intilly.com/pricing and may change with 30 days notice.

Your account

You are responsible for keeping your password safe and for everything done under your account, including by staff you invite. Notify us at security@intilly.com if you suspect unauthorised access. One person or entity per account; do not share credentials.

Acceptable use

Do not use Intilly to: send unsolicited bulk messages, store unlawful content, infringe anyone’s intellectual property, attempt to break our security, reverse-engineer the platform, or resell access to it without a separate agreement. We may suspend or terminate accounts that violate these rules; we will give you written notice and a chance to fix the issue except where the violation is illegal or causes immediate harm.

Your data, our platform

You own the data you put into Intilly: your clients, your appointments, your sales records. We process that data as your processor under your instructions to provide the service. You grant us a limited licence to host, display, and back up that data for the purpose of running the service.

We own the platform itself: the code, designs, brand, and any aggregated, anonymised analytics derived from how the service is used.

Subscriptions and billing

Subscriptions are billed monthly or annually in advance via Stripe. Prices are listed in the currency you select at signup (USD, EUR, GBP, or CNY). Failed payments may result in service suspension after a 7-day grace period. You may cancel any time from Account → Billing; your access continues to the end of the paid period. Refund terms are in our Refund Policy.

Service availability

We aim for high availability but do not guarantee 100% uptime. Scheduled maintenance is announced in-app at least 24 hours ahead when possible. We are not liable for downtime caused by upstream providers (Stripe, AWS, Hetzner, Telegram), force majeure, or actions you took that broke your account.

Disclaimer of warranties

The service is provided “as is” and “as available”. We disclaim all warranties not expressly stated here, including merchantability, fitness for a particular purpose, and non-infringement. Intilly is a tool to help you run your business; you remain responsible for the legal, tax, and labour decisions you make using it.

Limitation of liability

To the maximum extent permitted by law, our total liability under these Terms in any 12-month period is capped at the amount you paid us in that period. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost data, even if advised of the possibility.

Termination

You may terminate by deleting your account. We may terminate for material breach with 14 days notice, or immediately for illegal use or non-payment past 30 days. On termination you can export your data for 30 days; after that we delete it per the Privacy Policy.

Governing law

These Terms are governed by the laws of the State of [FOUNDER: governing-law state, default Delaware], United States, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in [FOUNDER: county/state of jurisdiction]. If you are an EU consumer, mandatory consumer-protection rules of your country still apply.

Changes

We will email account holders at least 14 days before any material change. Continued use after the effective date counts as acceptance.

Contact

legal@intilly.com — [FOUNDER: business address]